RETURN POLICY

MARCHÉ ISTANBUL WILL KINDLY RECEIVE ONLY RETURNED PIECES WITHIN 14 BUSINESS DAYS OF THE CUSTOMER FIRST RECEIVING THEIR PACKAGE AND THE RETURN SHIPPING COSTS ARE COVERED BY THE CUSTOMER. PLEASE EMAIL INFO@MARCHEISTANBUL.SHOP BEFORE MAKING ANY RETURNS.
 
AFTER NOTIFICATION IS MADE, PLEASE PLACE THE PRODUCT YOU WANT TO RETURN INTO ITS UNDAMAGED, ORIGINAL PACKAGING, WITHOUT REMOVING THE TAGS, AND PACKAGE IT SAFELY. PLEASE NOTE THAT THE RETURN SHIPPING COST IS COVERED BY THE CUSTOMER. ALSO, MAKE SURE YOU USE A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE SO THAT WE WILL ACTUALLY RECEIVE YOUR RETURNED ITEM.

PLEASE KINDLY NOTE THAT TURKEY, WHERE MARCHÉ ISTANBUL PRODUCTS ARE DISPATCHED FROM, IS NOT IN THE EUROPEAN UNION (EU). YOU WILL BE RESPONSIBLE TO PAY LOCAL IMPORT CUSTOM FEES & TAXES WHERE YOU RESIDE ANYWHERE IN THE WORLD (EU, CYPRUS, NORWAY, UK, SWITZERLAND, USA, CANADA, AUSTRALIA, ASIA, UAE, AFRICA). WE STRONGLY RECOMMEND YOU TO CHECK ONLINE FOR FURTHER INFORMATION RELEVANT TO YOUR CURRENT COUNTRY LOCATION FOR A REFERENCE TO THE AMOUNT OF LOCAL IMPORT CUSTOM FEES & TAXES PAYABLE.

AFTER WE RECEIVE THE RETURN AND DETERMINE WHETHER OR NOT YOUR PRODUCT IS IN RETURNABLE CONDITION, WE WILL NOTIFY YOU VIA E-MAIL. REIMBURSEMENT WILL BE MADE WITHIN 3 TO 10 DAYS DEPENDING ON YOUR METHOD OF PAYMENT.

IN THE EVENT THAT WE DETERMINE YOUR PRODUCT IS NOT IN SUITABLE CONDITION FOR RETURN, IT WILL BE SENT BACK TO YOUR ADDRESS VIA COURIER AND THE RETURN SHIPPING COSTS ARE COVERED BY THE CUSTOMER.